Fix Wi-Fi connection bug

If you're having Wi-Fi connection problems or see an Wi-Fi icon with an exclamation point, effort the solutions below. After each solution, endeavor to open up a webpage on your phone to see if the outcome is fixed.

Step i: Cheque settings & restart

  1. Brand certain Wi-Fi is on. Then turn it off and on again to reconnect. Learn how to connect to Wi-Fi networks.
  2. Make sure Airplane mode is off. Then plow it on and off again to reconnect. Learn how to enable and disable Airplane manner.

  3. Printing your phone's power button for a few seconds. And then, on your screen, tap Restart .If you don't come across "Restart," press and hold the power push for well-nigh 30 seconds, until your phone restarts.

Pace 2: Observe the problem blazon

  • Phone:Try connecting to the Wi-Fi network with another device, like a laptop computer or friend'due south phone. If other devices can use the network, the trouble is most probable with your phone.
  • Network:Check whether your phone tin can connect to another Wi-Fi network, like at a friend'southward business firm or a public network. If your phone tin connect elsewhere, the problem is most likely with the network.
  • Net:If your phone connects to the Wi-Fi network but you still have no internet, the problem is most likely with your cyberspace connection.

Step 3: Troubleshoot past problem type

Phone

Check for problem apps

The problem can be from an app that you lot downloaded. To find out, restart your phone in safe style.

  1. Turn on safe mode. Larn how to turn on safe manner.
  2. Effort connecting to the Wi-Fi network again.
  3. Check if the Wi-Fi connection works in safe mode.
    • If the Wi-Fi connection works in safe mode, a downloaded app is well-nigh likely causing the issue.
      • To exit safe style, restart your phone.
      • Uninstall recently downloaded apps one by 1. See whether the connectedness works.
      • After you remove the app that's causing the problem, reinstall the other apps.
    • If the Wi-Fi connection doesn't work in safe manner
      Likely, there's a trouble with the Wi-Fi network or internet connection.

Tip: Airplane manner is automatically turned on when you enter condom mode. We recommend turning airplane mode off in gild to continue using features such equally GPS, Wi-Fi, and making phone calls.

Internet & network

Restart the router & modem

If the Wi-Fi router and modem are yours, effort turning them off and then on again.

  1. Unplug the router and modem's power cords from the power outlet for fifteen seconds.
  2. Plug the ability cords back in.
  3. Check that all cords and cables are secure at both ends.
  4. Wait a few minutes, until the lights on the modem and router are working right. (Run into the device manual or manufacturer'due south support site.)

If the lights aren't working right, yous could take an result with the modem, router, or internet connection.

Contact the network administrator or your Isp. For instance, there could be a service outage, or they could need to reset your connection.

Sign in to a public network

Important: Public networks, like at cafes or airports, often have a webpage for yous to complete. If you sign in or take the terms, the public connection should work.

If yous don't see an authorization page later you connect to a public network:

  • Check for a notification that asks you to sign in.
  • Open a new folio in a new window.

If those steps don't work, try restarting your connexion to the network:

  1. Open up your telephone'due south Settings app.
  2. Tap Network & internet And thenNet.
  3. Touch and hold the network proper noun. TapForget.
  4. Plough Wi-Fi off and and so on again.
  5. On the listing, tap the network name.
  6. You'll get a notification to sign in. Tap the notification.
  7. To connect to the network, agree to the terms.

Wi-Fi hotspot

Check that hotspot is on

  1. Open your phone's Settings app.
  2. Tap Network & internet And thenHotspot & tethering.
  3. Tap Wi-Fi hotspot.
  4. Turn on UseWi-Fi hotspot.
    • If it was already on, turn it off and then on once again.
    • If your phone hasn't had a hotspot before, first tap Set up Wi-Fi hotspot.

Tip: For more info, learn more about hotspots and tethering.

Contact your mobile carrier

Of import:Not all mobile service providers work with mobile hotspots.

If yous have problems, check with your carrier. Ask whether your phone tin can connect to mobile hotspots and whether they're in your information program.

When y'all reconnect

When you reconnect, check for the latest system update. Updates can bring improvements that assist fix issues. Learn how to bank check and update your Android version.

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